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product-technologies
Romania
Position ID: EA.211

2nd Level Technical Support Engineer

About us:

Sparkware Technologies is a strong R&D software development center established in Romania, we provide software development services to the online gaming entertainment companies. 

Sparkware Technologies develops and manages principal aspects of online entertainment elements, including software development of infrastructure platforms, back-office tools, e-payments processing, CRM solutions, risk management and software clients using various technologies such as: .Net, C++,SQL DB, PHP, HTML#5 among others.

We are part of a group which is a global leader in the online gaming industry for more then 20 years, listed on the London Stock Exchange since 2005.

Our employees and managers care for each other, collaborate and treat everyone with respect and appreciation. 

We make sure to never lose sight of these important values making SparkWare Technologies one of the most sought-after employers in the online industry. We are always looking for new colleagues who are passionate professionals and commited to great results to join our team. 

People who combine the professional know-how with a <caring approach> and a <can-do> state of mind.

Our new colleague day to day activity will consist in:

  • Being the single point of contact/act as a true "Technical Advisor" and offering 1st and 2nd line technical support which includes managing of software licenses, software and hardware troubleshooting for PC’s, MAC’s and USB / LAN Printers, deploying new workstations or replacing faulty devices. 
  • Organizing, prioritizing and solving open cases managed by our ticketing system and respecting the SLA. Offering advice in the use of specific software, creating necessary documentation, diagrams and any other necessary detailed instructions for employees to better understand the new implemented technologies. 
  • Creating reports and statements to ensure synchronization between the Corporate Partners from different sites.
  • Offering remote or telephone support to other offices of our company.

You will work with:

  • Servers and Consoles:
  • Active Directory, Exchange Server, Fileserver, Skype For Business, VMWare , JAMF/Casper, Juniper/VPN, Microsoft Team Foundation, SCCM, MobileIron, DNS, DHCP, PRTG, Zoom, Office 365, (Network Layer 4);

You will also:

  • Ensure that the network is fully functioning at the normal parameters, managing and maintaining the technical room (servers resources physical update). 
  • Troubleshoot network on the software and hardware side.

You will handle the:

  • Security area: Being responsible of keeping security software installs on devices at 100% compliance, updating security software and troubleshooting.
  • Work with Wave/SafeEnd, IronPort, Symantec Data Lose Protection, Symantec Antivirus, Cisco NAC Appliance.
  • Mobile Devices: Supporting Android and iOS devices, managing trough Mobile Iron Console.
  • Administrative and Training:
  • Assisting and providing specific training for installing and using the meeting rooms equipment;
  • Administrating the Asset Management components via Microsoft Dynamics NAV;
  • Be the Focal point for all sessions on the technical maintenance side, including verification and upgrades;
  • Reporting the needs of the local employees in order to facilitate their work and / or increase their work productivity;
  • Coordinating the Sales department on the IT area topics;
POSITION | 2nd Level Technical Support Engineer | Position ID: EA.211

Privacy Policy

The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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