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product-technologies
Romania
Position ID: 9E.B0D

SLS Engineer Operations

The SLS (Second Level Support) team deals with investigating and solving various problems ranging from bugs and configuration-level applicative problems to code problems in the production environment of the Company.

The team analyzes the problems, identifies their root cause and provides solutions while meeting goals availability (SLA), in close cooperation with R&D teams and product management.

Calls and requests arrive to the SLS staff from the1st Level team and support tech staff, as well as directly from business customers. In cases of repeated failure pattern) the SLS team provides tools, permissions, etc.

Job Requierments
  • Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues.
  • Analyzing Operational data into business and Technical conclusions
  • Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Work with multiple business stakeholders to understand and investigate feedback into the service/function/process of the payment system.
  • Close cooperation with the System Analysts, Development & Product Teams
  • On call duty
  • Analytical skills
  • Experience with system log analysis
  • Strong SQL Knowledge
  • Strong problem solving skills
  • Excellent client facing skills
  • Excellent written and verbal communication skills (English)
  • Ability to work both independently and in a team
POSITION | SLS Engineer Operations | Position ID: 9E.B0D

Privacy Policy

The candidate consent that the information in this Candidate Application and any personal information concerning him/her which is obtained by the Company or from other sources, will be held and managed by the Company or on its behalf, and that the Company shall be entitled to use and transfer such information to third parties, including Company’s affiliates, business partners or contractors/service providers, in Romania or abroad, to the extent required while maintaining your right to privacy. The Company undertakes that the information will be used, and transferred for the purposes related to the recruitment process, including assessment of your qualifications against our work opportunities, verification and reference/background checks, communications with you about the recruitment process and/or your application and/or compliance with applicable laws, regulations, legal processes or enforceable governmental requests.

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